FAQ

For general enquiry, please choose your topic under this FAQ page.  If you have other enquiry which is not listed, please simply contact us for more information.

What is the differences between Guz2 and Sigma?

Here is the different between Sigma & Guz2, please feel free to contact us if you have any questions about our dartboards.

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Do Sigma & Guz2 electronic dartboards share the same app?

They both use the same app which is named Guz World app.  This can be found in Apps store& Google play.  Please simply click below images to download our Guz World app.

Download Our New App – Guz World

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What is the requirement of the phone or table for using Guz electronic Dartboard?

  • For IOS device, IOS 7 or newer, with Bluetooth 4.0 (iPhone 5 or newer/iPad Min i2 or Newer)
  • For Android device, Android 4.4 or newer, with Bluetooth 4.0

How to connect the dart board?

Our Guz World app is easy to connect with your device, no need to pair, and you just need turn on Guz Dartboard then open the Guz World app.  Once the game starts, the Guz World app will automatically connect to Guz Dartboard. The Blue LED indicator will change from blinking to ON when the Guz Dartboard is well connected to your phone or tablet.

For more informationo please refer to our online manual.

How many players can play at the same time?

Maximum 8 players can form up to 4 teams to play at the same time or both local and online global game.

Why haven’t I received order confirmation/ receipt?

We send you the order confirmation immediately after you have placed an order. Occasionally emails end up in the spam folder. Take a look there!

If you haven’t received anything after you place your order, please CONTACT US immediately.

How do I proceed through the check out process?

Once you would like to view your items to your Shopping Bag, you can check your items in CART then we will guide you through the check out process.

If you have have finished adding the items, you can simply click CHECK OUT to complete the payment process.

How many currency you do accept?

We accept HKD (Hong Kong Dollar) in our online shop, the language switcher is a tool to help you get the current rate of currency you selected.  This helps you to get a better idea about how much money you will spend.

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What methods of payment do you accept?

We currently accept credit card via PayPal for international orders, and we also accept cheque, bank deposit or cash for Hong Kong orders.

If you have any questions about the payment, please submit your issue in our contact form.

Can I pay Cheque or bank deposit?

We accept eCheque, paper cheque & Bank Deposit / Bank Transfer.

eCheque / Paper Cheque – Company Name: The Darts Factory Limited

Bank Deposit –
Company Name: The Darts Factory Limited 飛鏢工房有限公司
Name of Beneficiary Bank: Bank of China (Hong Kong) Limited 中國銀行(香港)
SWIFT code: BKCHHKHH
Account No.: (HKD) 012-574-0-009401-2

If you have already place an order in our website, please submit your issue in our contact form.

How to pay eCheque / paper cheque or bank deposit to settle my payment?

Please follow the below instruction:

eCheque payment

Once you have issued an eCheque, please simply upload your eCheque file via our contact form as below image.  Hong Kong customer only.

Please contact your bank for more information about eCheque payment service in Hong Kong.

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how to pay eCheque in The Dart Factory online shop

Paper Cheque payment

Please send a check to our office:
THE DARTS FACTORY LIMITED

United A&B, 15/F, Kam Wing Commercial Bldg., 28-30 Minden Avenue, Tsim Sha Tsui, HK

 

Bank Deposit

Please simply quote your order number, and name, then submit the payment slip in CONTACT page.
Company Name: The Darts Factory Limited 飛鏢工房有限公司
Name of Beneficiary Bank: Bank of China (Hong Kong) Limited 中國銀行(香港)
SWIFT code: BKCHHKHH
Account No.: (HKD) 012-574-0-009401-2

How do I apply a coupon code to my order?

You can enter your coupon code during CHECKOUT or CART page

CHECKOUT PAGE:

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CART PAGE:

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What can I do if I forgot my password?

Please CLICK HERE to reset your password if you have previously registered in our website, we will send you a link to create a new password.

If you forgot your registered email and willing to register again, please simply click to register now.

How can I get updates?

Email Subscription:

You are always welcome to subscribe our newsletter if you are willing to enjoy our flash promo, special offers & deals.  Please simply scroll down then you can find a subscription box.

Promotion Page:

You can check out our latest online page via this link

Facebook Fan Page:

LIKE our Facebook – THE DARTS FACTORY to get our latest news & updates!

When will I receive my order?

We usually ship within 48 hours, all complete orders will be arranged to ship during our office hours.

For Hong Kong order, it takes 1-2 working days to arrive.

For International order, it takes about 4-14 working days to arrive.

Do you offer free shipping?

Yes we do offer free shipping as below:

  • All Hong Kong Orders: Free shipping on orders over HK$500

Do you accept wholesale order?

We accept wholesale order, please CONTACT US to enquire wholesale matters.

Any product catalogue I can download?

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